Translation missing: en.titles.customer-care

Free Shipping & Return to EU countries!

Free Shipping world wide!
The cost of Return is your responsibility.


We accept the following payments:

  • Credit Card: Visa, Maestro, Mastercard, American Express
  • Apple Pay (Express Checkout)
  • PayPal
  • Sofort Bank Transfer
  • Klarna (Pay Later)


Your order will be delivered via DHL both domestically and internationally. 
Once you have made a purchase, we will issue an order confirmation and dispatch your order as soon as we can.  You will receive dispatch confirmation and tracking number of your parcel via email. 
Deliveries in Germany takes 2-3 working days, and for international delivery, please allow at least 3-5 working days. 
Please note that for deliveries outside of EU, you may be charged extra expenses including any import duties and taxes, and you will be responsible for these charges or fees imposed by the customs authorities of the destination country.


Exchanges & Returns

Customer satisfaction is our main priority, and we hope every purchase is loved. 
However, if you would like to exchange or return your order for any reason, you can create your return within 30 days of receiving your order.

Please note:
To be eligible for a return, the items must be unworn, unwashed, unused and in their original condition with Fassbender garment tags still intact. We carefully check and photograph every item before we dispatch and keep it as a record. Any item not in its original condition or being returned more than 30 days after receiving the item cannot be accepted.
The item is your responsibility until we receive it. Therefore, for your own protection, we recommend that you send your parcel via a reliable delivery service that insures you for the value of the parcel.
While we do not charge for shipping, the cost of any return is your responsibility (for purchases outside EU). However, delivery charges can only be refunded only if the items are not damaged. 

We strongly recommend all our customers to follow the care and washing instructions of every garment very carefully. We cannot accept back any faulty returns if the care instructions have not been adhered to

Please note:
If you want to exchange or return only a part of your order, please contact us by email to customercare@myfassbender.com before you send your parcel and follow our instruction



Once we have processed your return request and receive your parcel, we will issue your refund via your original payment method, provided the returned item is approved. Please allow at least 10 working days to get your refund.


Delayed or Missing Refund

If you have not received your refund after at least 10 working days, please check with your bank/credit card company as it may take longer depending on your card issuer’s policies, for the refund to be processed. If you still have not received your refund, please contact us via customercare@myfassbender.com.

Your browser is out of date!

Update your browser to view this webapp correctly.

You are using Microsoft Internet Explorer, which is no longer being developed by Microsoft. Upgrade to Microsoft Edge or another modern browser to view this webapp correctly.

Update my browser now

Ihr Browser ist veraltet!

Bitte aktualisieren Sie Ihren Browser, um diese Webanwendung korrekt darzustellen.

Sie verwenden den Microsoft Internet Explorer, dieser wird von Microsoft nicht mehr weiterentwickelt. Bitte aktualisieren Sie auf Microsoft Edge oder einen anderen zeitgemäßen Browser, um diese Webanwendung korrekt darzustellen.

Jetzt aktualisieren